Shipping Policy
Thank you for shopping with Luzco! We strive to provide a smooth and efficient shopping experience, and that includes ensuring your orders are delivered safely and promptly. Please read our shipping policy for more details:
1. Shipping Locations
We currently ship to all major cities and towns across Pakistan. Unfortunately, we do not offer international shipping at this time.
2. Processing Time
Orders are typically processed within 5-7 business days of receiving your order. You will receive a confirmation email once your order has been successfully placed and another email with tracking information once your order has been shipped.
3. Delivery Time
Delivery times may vary based on your location. Standard shipping usually takes between 3-7 business days after processing. For remote areas, delivery may take slightly longer.
4. Shipping Charges
Shipping costs are calculated at checkout based on the size, weight of your order, and delivery location. We offer free shipping on orders over a specified amount, which will be displayed at checkout.
5. Order Tracking
Once your order has shipped, you will receive an email with tracking details. You can use this information to track your order on the courier’s website.
6. Delays
While we strive to meet the estimated delivery times, please note that delays may occur due to unforeseen circumstances such as weather conditions, public holidays, or courier-related issues. If there is any delay with your order, we will notify you as soon as possible.
7. Incorrect or Incomplete Shipping Information
Please ensure that your shipping address is accurate and complete. Luzco will not be responsible for delays or issues arising from incorrect or incomplete address information. If you notice an error in your shipping address, please contact us immediately at walli@luzco.store.
8. Damaged or Lost Shipments
If your order arrives damaged or is lost during transit, please contact us within 48 hours of delivery, and we will resolve the issue promptly. You may be required to provide photographic evidence of any damage.
9. Order Modifications
Once an order is placed and processing begins, it is difficult to make changes. Please double-check your order before completing the purchase. If you need to modify an order, please contact us as soon as possible at walli@luzco.store.
