CAN I EXCHANGE MY ITEMS?
All products purchased from Luzco can be exchanged, except for those bought from factory outlets, within 7 days of purchase only if:
The item(s) is faulty, damaged, or defective at the time of delivery.
The item(s) does not match the original specifications of the product or is found to be different from what you actually purchased.
You must notify us within 3 days of delivery by writing to walli@luzco.store or by calling at +92-303-4122164, in case you want to raise a dispute. At Luzco, we evaluate each dispute on a case-by-case basis and aim to be fair to both parties.
Replacement will be sent if a defective, faulty, or damaged item is shipped. You will be required to email photographic evidence of the defective item to walli@luzco.store, within 14 days of purchase before any claims can be processed.
There are certain scenarios where it is difficult for us to support returns & exchanges. These include, but are not limited to, the following:
Exchange request is made outside the specified time frame.
The product is damaged due to use.
The product has been tampered with.
Anything is missing from the package, including price tags, labels, original packing, freebies, and accessories.
Packs: packs of products (containing more than one item) are considered to be one item, so their packaging may not be opened and they may not be returned partially or individually.
